New York Advocacy Center

LIHEAP: Fighting Poverty in New York

Click on the map below for county level funding and congressional districts

LIHEAP Contact
Public Inquiries: 1-800-342-3009
Website: http://otda.ny.gov/programs/apply/#heap

LIHEAP Administering Agency Contacts
Local Department of Social Services Offices

Weatherization Assistance Program
Local Administering Agency Contacts
Website

In the News:

May LIHEAP in the News,” Action Center Blog (May 3rd, 2011)

Regional News,” Action Center Blog (December 10, 2011)

LIHEAP December News Summary,” (December 20, 2010)

New York Utilities

New York’s eight investor-owned utilities, and one municipal power authority, have low-income energy programs totaling about $20 million per year. The programs vary considerably by utility service territory and have varying eligibility guidelines. Most offer rate assistance and one or more other services such as arrearage forgiveness, weatherization, appliance repair and replacement and aggregation.

Central Hudson Gas & Electric
Powerful Opportunity Program (POP): POP offers a discounted Budget Bill that will allow you to receive from $25 to $150 off your regular Budget Bill each month based on your energy usage, household size and income. POP has an arrears forgiveness benefit that allows your past due balance to be suspended from collection activity and paid off up to $2,400 over a 24-month period when you pay your discounted Budget Bill each month. POP customers are referred to EmPower New Yorksm, and provided with measures to reduce energy costs. To be eligible for POP, a customer must have a past due balance of at least $100, enroll in monthly Budget Billing and meet HEAP (Home Energy Assistance Program) income guidelines. For further information or an application, please call Central Hudson at 845-452-2700 or 1-800-527-2714 or visit www.centralhudson.com/residential/pop.html .

Consolidated Edison
Low-Income Plan: Retains the residential electric service customer charge at pre-1996 level for customers on Direct Vendor within Public Assistance. No fee for reconnection of service if turned off for non-payment for HEAP, Direct Vendor and SSI customers. Customers, age 62 or older, are exempt from paying a security deposit, unless service was turned off for nonpayment within the past six months. Recipients of Public Assistance or Supplemental Security Income are exempt from paying a security deposit. Call 212-780-6319 or 1-800-752-6633 for information.

Consolidated Edison
Arrears Avoidance Program: Qualified low-income customers are eligible to receive a $200 grant toward their bills provided they maintain a deferred payment agreement with specified terms. Call 212-780-6319 or 1-800-752-6633 for information.

Niagara Mohawk Power Corporation
AffordAbility Payment Plan: Enables qualified customers to make an affordable monthly payment toward their Niagara Mohawk bill coupled with an arrearage forgiveness arrangement. Call 1-800-724-8888 for information.

New York State Electricity and Gas
Energy Assistance Program (EAP): Two levels of assistance are available to eligible customers: EAP Basic Benefit, which offers a monthly bill credit, and EAP Limited Benefit, which offers arrears forgiveness. Assistance is available to electric and gas customers who have received a Home Energy Assistance Program (HEAP) grant. Once a HEAP grant is credited to a NYSEG account or a customer has a HEAP award letter, enrollment in EAP is automatic. Enrollment in the arrears forgiveness program is limited. Applications will be sent to qualified customers as openings become available. If you haven’t applied for HEAP, contact your county’s Department of Social Services to apply or visit http://otda.ny.gov/main/programs/heap or www.nyseg.com/YourAccount/HEAPandEAP.html.

Matching Incentive Payment Program: Grants of up to $600 will be available to eligible NYSEG residential customers facing service disconnection due to nonpayment. In addition, the program will match any additional payments customers make toward past-due amounts, up to $400. Families eligible for the program must be NYSEG electric and natural gas customers whose household income is less than 8 percent above the income guidelines for the Home Energy Assistance Program (HEAP). To Apply, contact your local Red Cross.

National Fuel Gas
Elderly, Blind or Disabled Payment Troubled Residential Assistance: This program assists payment-troubled customers who are at least 62 years of age, blind or disabled and includes a  lower monthly gas rate, debt forgiveness, emergency heating equipment repair/replacement, and conservation measures. Call -800-365-3234 for more information or visit: www.natfuel.com/forhome/NY/special_services.aspx#special.

Low Income Customer Affordability Assistance Program:Eligibility customers can receive discounts of up to 70% off of the regular residential rate determined by household income and size and matching debt forgiveness for timely bill payments up to 24 months. Call 1-800-365-3234 for more information or visit: www.natfuel.com/forhome/NY/special_services.aspx#LICAAP.

Keyspan Energy
Residential Reduced Rate: Low-income customers may be eligible for a discount on basic service. Recipients of Public Assistance, SSI, or additional state payments may be eligible for security deposit and reconnect fee waivers. Call 718-403-2171 for information.

On Track: Provides financial assistance, education, and energy and financial management to low-income customers. Customers on the payment plan may receive credits on past due accounts. Call 718-403-2672 for information.

Long Island Power Authority
Income-Eligible Senior Energy Assistance Program : A one-time only $200 electric bill credit is available to eligible seniors who are 62 years or older. These bill credits will be made on a first-come/first-served basis based on availability of program funds. You can apply for the electric bill credit at any LIPA Customer Service Center (www.lipower.org/custserv/centers.html). Please be sure to have your proof of eligibility, with you at the time of application. Income guidelines are available on LIPA’s website. Mail-in applications are also available on the following website:
www.lipower.org/residential/seniors.html .

Rochester Gas and Electric Corporation
Energy Assistance Program (EAP): Two levels of assistance are available to eligible customers: EAP Basic Benefit, which offers a monthly bill credit, and EAP Limited Benefit, which offers arrears forgiveness. Assistance is available to electric and gas customers who have received a Home Energy Assistance Program (HEAP) grant. Once a HEAP grant is credited to a NYSEG account or a customer has a HEAP award letter, enrollment in EAP is automatic. Enrollment in the arrears forgiveness program is limited. Applications will be sent to qualified customers as openings become available. If you haven’t appied for HEAP, contact your county’s Department of Social Services to apply or visit http://otda.ny.gov/main/programs/heap/ or www.rge.com/YourAccount/HEAPandEAP.html.

New York Energy $martSM
Assisted Home Performance with ENERGY STAR® : Reduces energy costs of low- and moderate-income households by providing affordable energy efficiency improvements to households that are not eligible for the federally funded Weatherization Assistance Program (WAP). Subsidies of up to 50% of the project cost, up to $5,000 per household are available for homeowners and renters. Contact a BPI certified contractor in your area to set up an appointment. Visit www.getenergysmart.org/LowIncome/HomeOwners.aspx for more information.

Consolidated Edison
EmPower New YorkSM : Cost-effective electric reduction measures, particularly lighting and refrigerator replacements, as well as other cost-effective home performance strategies such as insulation, and health and safety measures. On-site energy use education provides customers with additional strategies for managing their energy costs. Eligibility is 60 percent of state median income. There is no cost to the cusomter. Referrals will be accepted from participating utilities, local Offices for the Aging and Weatherization Agencies. For additional information contact Honeywell International at 1-800-263-0960 or visit www.getenergysmart.org/LowIncome/EmPower.aspx.

Long Island Power Authority
Residential Energy Affordability Partnership (REAP): Team members provide energy efficiency education and install energy-saving devices that may include: compact fluorescent light bulbs; refrigerators; water heater insulating jackets (for electric water heaters) and for customers with electric heat or central air conditioning: central air conditioning tune-ups and filter replacements; air and duct sealing and insulation; attic and wall insulation; programmable thermostats and energy-efficient water devices. Call 1-800-263-6786 for more information or visit:www.lipower.org/residential/financial/reap.html.

National Grid
EmPower New YorkSM: Cost-effective electric reduction measures, particularly lighting and refrigerator replacements, as well as other cost-effective home performance strategies such as insulation, and health and safety measures. On-site energy use education provides customers with additional strategies for managing their energy costs. Eligibility is 60 percent of state median income. There is no cost to the cusomter. Referrals will be accepted from participating utilities, local Offices for the Aging and Weatherization Agencies. For additional information contact Honeywell International at 1-800-263-0960 or visit: www.getenergysmart.org/LowIncome/EmPower.aspx .

Niagra Mohawk
Affordability Program: As part of the affordable payment plan, participants may receive energy efficiency services that include: weatherization, refrigerator replacement, waterbed mattress replacement, installation of energy efficient fluorescent fixtures, electric hot water tank and/or clothes dryer fuel switch. Call 1-800-443-1837 for more information.

New York State Electricity and Gas
Power Partner Program: Energy services include weatherization, refrigerator replacement, water heater replacement, and health and safety measures. Call 1-800-284-7988 or visit www.nyseg.com/YourAccount/payyourbill/serviceandassistance/default.html for information.