LIHEAP: Fighting Poverty in California
LIHEAP FY 2014 Funding LIHEAP Income Eligibility Level
$153,591,640 (includes tribal awards)
60% State Median Income
LIHEAP FY 2014 Funding
LIHEAP Income Eligibility Level
LIHEAP FY 2012 Benefit LIHEAP Households Served
Heating: $424 average
Crisis: $1,000 maximum
(Estimate for FY 2013)
LIHEAP FY 2012 Benefit
LIHEAP Households Served
LIHEAP Program Dates
Heating and Crisis: Year-round
California Utilities with Low-Income Rate Assistance
California Alternate Rates for Energy (CARE):
Low-income customers that are enrolled in the CARE program receive a 20 percent discount on their electric and natural gas bills. Check the website for income eligibility guidelines. To request an application form, please contact your utility company or check out their websites for more information. Application forms also are available through numerous community agencies.
CARE: Through the California Alternate Rates for Energy (CARE) program eligible customers receive a 20 percent discount on electric and natural gas bills. CARE income guidelines and applications are available on the utility’s website or call 1-800-782-2506.
Medical Baseline: This program provides an increase in the baseline allowance, the amount of energy that is charged at the lowest possible rate. If someone in a household has multiple sclerosis, a life-threatening illness, is a paraplegic, quadriplegic, or requires regular use of life-support equipment, they may qualify for this additional allowance of electricity at the lower rate. Both the customer and their doctor must complete a Medical Baseline Application. To learn more, call 800-782-2506 or visit the website.
Pacific Gas & Electric:
CARE: Through the California Alternate Rates for Energy (CARE) program eligible customers receive a 20 percent discount on electric and natural gas bills. See CARE income guidelines or call 1-866-675-6627.
Medical Allowance: If you or any full-time resident of your household requires the regular use of a medical life-support device that is essential to maintain the life of a full-time resident of the household, or if a full-time resident of the household is a paraplegic, hemiplegic, or quadriplegic person, and/or if a full-time resident of the household is a multiple sclerosis/scleroderma patient, you may be eligible for a special medical allowance that may lower your monthly electric bill. Application is online or call 1-888-221-7070; 1-888-225-2611 for Spanish; 1-800-833-2878 for TDD/TTY.
CARE: Through the California Alternate Rates for Energy (CARE) program eligible customers receive a 20 percent discount on electric and natural gas bills. Call 1-866-675-6627.
Medical Allowance: 1-888-221-7070; 1-888-225-2611 for Spanish; 1-800-833-2878 for TDD/TTY
San Diego Gas & Electric:
CARE: Through the California Alternate Rates for Energy (CARE) program eligible customers receive a 20 percent discount on electric and natural gas bills.
Family Electric Rate Assistance (FERA): For qualified households with three or more persons, this program provides a discount on electricity costs once your energy usage reaches certain levels.
Southern California Edison:
CARE: Offers income-qualified customers a 20 percent discount off their monthly electric bills. Applications are available on SCE’s website. See CARE income guidelines or call 1-800-950-2356.
FERA: The FERA program offers a discount to income-qualified households of three or more that have monthly bills that exceed baseline electricity usage by 30% or more. Applications are available on SCE’s website or call 1-800-798-5723.
Energy Assistance Fund: Provides one-time assistance of $100 during a one-year period. If you would like to apply for EAF, you may contact SCE at 800-205-8596 for information on participating community organizations.
Medical Baseline Allowance: An additional 16.5 kilowatt-hours (kWhs) per day of low-priced “baseline” energy is provided year round for persons with certain medical conditions. Applications are available on SCE’s website or call 1-800-655-4555, 800-441-2233 para Espanol.
Southern California Gas
CARE: Through the California Alternate Rates for Energy (CARE) program eligible customers receive a 20 percent discount on electric and natural gas bills. If establishing new service, you may also qualify for a 60 percent discount on the Service Establishment Charge if you qualify for CARE within 90 days of starting new gas service. Download an application or apply online.
Medical Baseline Allowance: If a household member has a life-threatening illness, is seriously disabled, or requires regular use of life-support equipment powered by gas, an additional allowance of gas at a lower rate may be available. Forms are on the website.
Los Angeles Department of Water and Power
Call 1-800-342-5397 or e-mail firstname.lastname@example.org.
Residential Low-Income Rate: This rate reduces the cost of electricity, water and sewer services for a permanent, primary residence up to 15 percent.
Senior Citizen Lifeline Rate: Senior citizens 62 or older with an annual household income of less than the allowed maximum may be eligible for a discount.
Life Support Device Discount: A discount on the electric bill is available to DWP customers who have a device in their home which is an essential life-support unit powered by electricity or water.
Paraplegic, Quadriplegic and Multiple Sclerosis Discount: The discount is available in addition to the Senior Citizen, Disabled Individual or Life-Support Devices discount provisions for which the customer is eligible.
Sacramento Municipal Utility District
SMUD has a new program to help with the payment of overdue utility bills for eligible low-income families. The program has already started and will be available through September 13—or when the funding runs out, whichever is sooner. Eligibility criteria for this program is based on factors such as being low income with a minor child in the home, income level at or below 200 percent of the Federal Poverty Level, having a past due SMUD bill in resident’s name at their address of record and being a citizen of the United States or meeting certain citizenship requirements. All applicants must be SMUD customers receiving EAPR (Energy Assistance Program Rate) who are not currently disconnected from service. Call the Department of Human Assistance Information line at (916) 875-1355.
Energy Assistance Program Rate (EAPR): Qualifying low-income customers receive a discount of more than 30 percent off their monthly energy bill. Applications are available on the website or call 1-888-742-7683.
Medical Equipment Discount Rate: The MED Rate discount program is designed to help customers who have higher electricity costs from running certain energy-intensive medical equipment. To qualify for the $15 monthly MED Rate discount, a full-time resident of your household must have a medical requirement certified by a licensed physician. The MED Rate covers:
- In-home dialysis cycler
- Electric wheelchair
- Oxygen concentrator
- Extraordinary heating or air-conditioning needs for people with conditions such as paraplegia, quadriplegia or multiple sclerosis.
Download an application on the website or call 916-732-7370.
Alameda Municipal Power
Energy Assistance Program (EAP): Intervention program includes a one-year 25 percent electric rate reduction home energy audit, free compact fluorescent lights, replacement of inefficient refrigerators and weatherization for homes that have electric heat. Income qualification and enrollment by Red Cross. Call 510-748-3900.
Medical Discount Program: A 10% medical discount is offered to reduce the impact of higher electricity costs resulting from operating critical health maintenance equipment. Applicant must be dependent upon a life-support device or a paraplegic, hemiplegic, or quadriplegic, a multiple sclerosis patient or a scleroderma patient requiring additional space heating or air conditioning. Customer’s participating in the energy assistance program (EAP) are not eligible for the medical discount. Other medical conditions may be eligible and will be reviewed on an individual basis. A medical application must be submitted with a dated letter from the occupant’s doctor (on their letterhead) stating the patient’s name, disability and need for special life-support or health maintenance equipment. An application is available on AMP’s website. For more information call 510-748-3900 or email@example.com.
Anaheim Public Utilities
Low-Income Senior Energy Credit: Seniors 62 years or older and whose household income is 80 percent or below the Orange County median may qualify for a 10 percent discount on their electric bill. Sign up on the website. Call 714-765-4250.
Azusa Light and Water
Lifeline Rate: Applies to households who have a full-time member who requires essential life-support devise.
Residential Low Income Assistance: One-time energy bill paying assistance.
Bear Valley Electric
CARE: Through the California Alternate Rates for Energy (CARE) program eligible customers receive a 20 percent discount on electric and natural gas bills. Check income eligibility on the website or call 909-866-4678 or 800-808-2837.
Medical Baseline Program: More of your household’s energy can be billed at the lowest rate if someone in your household has a qualified medical need that requires addition electric use. This program is available for those who require the use of life support equipment and for certain medical conditions. You can obtain an application for this program by calling BVES at 1-800-808-2837. A doctor’s certification also will be required.
Military Family Relief Program: This program provides assistance to military families, including a 180-day shut off protection for the family/dependents of military personnel. Extended payment terms also are available to assist military families due to the reduced income from a call to active duty military service. To apply for this program call BVES at 1-800-808-2837.
Burbank Water and Power
Lifeline Program: Eligible customers are exempt from the monthly Customer Service Charge and the Utility Users Tax and receive reduced rates on their electric service, garbage and refuse, and sewer services. Eligibility:low-income senior citizens, low-income disabled customers, and customers on life support. Call 818-238-3722.
City of Banning
B.E.A.R (Banning Electric Alternative Rate): A program established by the City of Banning to assist qualified low-income city residents with their electric bill. The program is administered by the City of Banning and is funded by the state mandated Electric Public Benefits Charge. Upon approval, qualified applicants will receive an annual discount of up to $200 on the electric portion of their utility bill. Participants must re-apply on an annual basis. An application is available on Banning’s website. Senior Citizens (65 yrs. of age or older), upon approval of application, are also eligible for a year round discount charge of $2.00 per month. Call 951-849-5224.
City of Colton Electric Utility
Applications and guidelines for both programs below are available on the website or by contacting Customer Service 909-370-5555 or visiting Customer Service at Colton City Hall at 650 N. La Cadena Drive.
Public Benefit Charge Exemption: Eligible low-income customers can receive a credit for the Public Benefits Charge and a yearly credit for one months electric bill. (Low income customers are also eligible to receive an exemption from the Utility Users Tax.)
Medical Baseline: Customers that have a medical condition that requires the use of additional electric use to power equipment, including air conditioning, that is necessary to keep them alive or maintain their health may qualify for additional kilowatt hours charged at the lower baseline rate. A physician’s certification is required to be eligible for this program.
City of Healdsburg
The City of Healdsburg offers low-income rates for qualifying low-income customers through the CARE Program. An application form is available online. For more information, call 707-431-3307.
City of Palo Alto
Call 650-329-2333 or firstname.lastname@example.org.
Rate Assistance Program (RAP): Twenty percent discount on utilities (water, gas, and/or electricity charges) for residents who meet special medical or financial qualifications. Households with SSI, AFDC, and Food Stamp recipients automatically qualify for the discount.
Medical Need: A medically based 20 percent discount on water, gas, and/or electricity charges may be available for an applicant with a medical condition, treatment or equipment that causes higher than normal utilities consumption.
City of Shasta Lake Municipal Utilities
Lifeline Program: Reduced rates on electric, water, and wastewater for disabled or low-income elderly. Administered by the Salvation Army. Call 530-275-7400.
City of Ukiah
Ukiah C.A.R.E.S: The City of Ukiah has three different programs that help with financial assistance for energy bills to eligible households. Customers can call the Salvation Army office at 707-468-9577 to get pre-qualified over the phone. Applications are available on the website.
Temporary Emergency Assistance: A benefit of up to $350 is available each twelve-month period to an eligible household toward the electric charges on their City utility bill. Eligibility is based on 200% of gross annual income of the current Federal Poverty Guidelines. The City of Ukiah Customer Service Department provides customers with the proper printouts of their account. Non-electric charges must be paid prior to receiving any benefit.
Senior Citizen Monthly Discount: A credit of up to $40 is applied toward electric charges each month to eligible Senior households. The City of Ukiah utility bill must be in the Senior’s name. The Senior must be 62 years of age or older to qualify. Eligibility is based on 200% of gross annual income of the current Federal Poverty Guidelines. The benefit shows as a credit on each monthly bill for a total savings of $480 each year.
Non-Senior Household Monthly Discount: A credit of up to $30 is applied toward electric charges each month to eligible households. Eligibility is based on 200% of gross annual income of the current Federal Poverty Guidelines. The benefit shows as a credit on each monthly bill for a total savings of $360 each year.
Glendale Water & Power
Glendare Care: Provides monthly electric bill discounts of $10 per month to eligible low-income customers. An application is available on the website. An application is available on the website or call 818-548-3300.
GWP Guardian: Customers who have household members using life saving medical equipment or are suffering from afflictions requiring special space conditioning may be eligible for a discount. The amount of the discount depends on the estimated electric usage of your doctor-prescribed equipment. An application is available on the website or call 818-548-3300.
The Utility Users Tax Exemption (UUTE): The Utility Users Tax is charged to all users of electricity, water, gas, telephone, and cable services within the City of Glendale. The City offers two types of exemptions, senior and disabled exemptions. Please note proof of age and income are required. A legible photocopy of your birth certificate, valid CA driver’s license, CA State ID, or similar government issued identification is required. For questions call GWP’s PBC office at 818-548-3368. Download the UUTE application on the website.
Imperial Irrigation District (IID)
Residential Energy Assistance Program (REAP): Call 800-303-7756 or visit the website. Low-income customers may qualify for a 20 percent discounted electric billing rate. Emergency bill paying assistance may be available.
Super 65 Discount Program for Senior Citizens: IID offers a 30 percent REAP discount to qualifying seniors. To qualify, the primary accountholder must be age 65 or older and eligible for the REAP discount plan. An application is available on the website.
Lassen Municipal Utilities District
Energy Conservation Assistance Program (ECAP): Provides rate assistance, with an emphasis on energy conservation, to low-income customers. Priority goes to low-income seniors who depend on electricity for their heating needs and require life-support equipment. For details contact LMUD’s Energy Services Specialist at 257-4174.
Lodi Electric Utility
Single Household Alternative Rate for Energy (SHARE): Thirty percent discount on monthly electric charges for income-eligible customers. An application is available online or call 209-333-6762.
Senior Fixed Income Discount: For those customers who are on fixed incomes below $45,000 annually and who are over 62 years of age, and do not qualify for any other discount, a discount of 5% shall apply to the electric bill. Call 209-333-6719.
Residential Medical Discount: Residents who have qualifying medical conditions or regularly use life-support equipment can receive a 25% discount on monthly electric charges. Doctor certification is necessary. Qualifying medical conditions that require special heating and/or air conditioning in order to sustain the person’s life or prevent deterioration of the person’s medical condition include, but are not limited to: Paraplegic, Quadriplegic, Hemiplegic, and Multiple Sclerosis. Other medical conditions as determined by a physician may also qualify. Call 209-333-6762.
Lompoc City Electric
Monthly discount of $8 applied to utility bill for income qualifying households. To see if you qualify and to download an application go to the website or call 805-875-8252.
Long Beach Gas & Oil
Low-Income Gas Discount Program: Five percent discount on gas charges for income qualified customers. To see if you qualify and/or where to obtain an application for this program, please call 562-570-2068.
Low-Income Senior or Disabled Program, Utility Users Tax Exemption Program:
- Five percent discount on gas services
- Exempts customer from paying the five percent Utility Users Tax on gas, water, electric, and telephone bills
- Provides a discount on Tier I water usage
- Exempts customer from paying sewer service charges
- Provides reduced refuse/recycling rate
- Reduces $35.00 service establishment fee to $15.00, if you qualify within six months of establishing service
Call the Long Beach Senior Center, 562-570-3533 or 562-570-3534.
Modesto Irrigation District
MID CARES: The program reduces your fixed monthly charge from $12.50 to $5.00, and includes a 23 % discount on the first 850kWh you use each month for a period of three years, or as long as you qualify. Download an application in English or Spanish or call 1-866-645-6625. If you need assistance completing this application: Please call (209) 526-7373, or bring your information to MID office at 1231 11th Street, Modesto. TDD/TTY call (209) 525-9948 or California Relay Service at (800) 735-2929 TTY.
Medical Life Support Rate: Discount rate for customers who depend on medical life support devices at home. This discount cuts in half the cost of the first 500 kilowatt hours (kWh) of electricity used in each billing cycle. Information and an application packet is available on the website. Call 209-526-7435 or toll free at 866-645-6625.
Pasadena Water and Power
Electric Utility Assistance Program (EUAP): PWP will credit income-qualified electric customers’ accounts $5 (after taxes) each month. Call 626-744-4005.
Cares: Income-qualified customers 62 years or older or disabled, PWP will credit following each month on your electric account: $5.00 (after taxes) and a credit of the Public Benefits Charge.
Cares Plus: Income-qualified customers 62 years or older or disabled, PWP will credit the following each month on your electric account: $5.00 (after taxes), the Public Benefit Charge and Utility Users Tax.
Medical Assistance Program: Must have medically necessary equipment. PWP will credit your electric account $5.00 (after taxes) each month.
Redding Electric Utility
Lifeline Rate Program: Available to qualified low-income seniors (age 62 and over) and low-income disabled customers. Provides a 25 percent discount on the Electric Service Charge and the first 600 kilowatt hours of usage each month, up to a maximum of $13.54. This program is administered by the City of Redding Housing Department. Forms are available on the website. Call 530-339-7200 or 866-267-8845.
CARES Program: Emergency assistance is available to qualified low-income customers. Provides one-time bill payment assistance toward the electric portion of a customers utility bill. This program is administered by City of Redding Customer Service. Call 530-339-7200 or 866-267-8845.
Riverside Public Utilities
UtiliCare: A bill assistance program that provides a defined quantity of electricity at reduced rates to any household with a full-time resident who requires certain medically necessary electric equipment. A separate program application and physician’s certification of medical condition are required. Call 951-782-0330 to request an application.
Electric Rate Assistance Program: This rate is 15 percent credit on all electric service charges. An application must be submitted along with a copy of the most recent energy bill and proof of income. An application form is available on Roseville Electric’s website. Call 916-797-6937.
Medical Support Rate Reduction: This rate is a 50 percent credit on the first 500 kWh of usage per month and a 15% discount for usage in excess of 500 kWh. An application must be completed for the Medical Support Rate reduction. Call 916-797-6937 for an application or download an application from the web site.
Silicon Valley Power
Residential Rate Assistance Program (RAP): To apply for the Financial RAP discount: Download the FRAP application from the website below, fill it out, and mail it to the address below. You can also Fax it to us at the Fax number below. Please don’t hesitate to call or email us should you have any questions.
City of Santa Clara
P.O. Box 550
Santa Clara, CA 95052
Telephone: 408-244-7283 Fax: 408-244-2990
Medical RAP: Residents who have a medical condition and/or are disabled must provide a physician’s certification documenting the patient’s medical needs and requirements for an electric device for treatment. Paraplegic, hemiplegic, or quadriplegic people qualify. Similarly, a scleroderma patient with special heating or cooling needs qualifies, as do residents who depend on life support. To apply for the Medical RAP discount: Download the Medical RAP applicationat the website below, fill it out, and mail it to the address below. You can also Fax it to us at the Fax number below.
City of Santa Clara
Municipal Services Division
1500 Warburton Avenue
Santa Clara, CA 95050
Phone: 408-615-2300 Fax: 408-260-3873
CARE: Through the California Alternate Rates for Energy (CARE) program eligible customers receive a 20 percent discount on electric and natural gas bills. See CARE income guidelines.
Additional Baseline Program: Upon completion of an application and verification by a licensed physician, surgeon, or osteopath, an additional monthly medical allowance of 25 therms will be provided for hemiplegic / paraplegic / quadriplegic persons, multiple sclerosis / scleroderma patients and persons who are being treated for a life threatening illness and have a compromised immune system. Call 1-877-860-6020.
Trinity Public Utilities District
Energy Net: Discount on total energy bill, amount fluctuates depending on rate revenues. Administered by The Human Response Network. Call 530-623-2024.
Turlock Irrigation District
CARES: Residential customers who qualify for the program will receive a discount on their residential customer charge, as well as the first 800 kilowatt-hours of use. CARE income guidelines and applications are available on TID’s website. Call 209-883-8222.
Medical Rate Assistance Program: Discounts to eligible customers with life support equipment in their homes or medical conditions requiring temporary regulation. Applications are available on TID’s website. For more information on this program, contact Customer Service at 883-8222, or 892-3336 from the Patterson area.
West Coast Gas
CARE: Offers income-qualified customers a 20 percent discount off their monthly bills. Enrolled customers are also exempt from the 2001 rate increases ordered by the California Public Utilities Commission. See CARE income guidelines. Call 916-364-4100.
WP Natural Gas
CARE: Eligible customers, 175 percent of the federal poverty level or below, receive a 20 percent discount. Call 530-541-0300.
State utility resource information provided by the LIHEAP Clearinghouse, a service of the U.S. Department of Heath and Human Services, Administration for Children and Families.