Find Help
1-866-674-6327

If you need help finding local energy assistance resources, call the National Energy Assistance Referral hotline toll-free at 1-866-674-6327 or email energyassistance@ncat.org (TTY 1-866-367-6228)



The NEAR hotline is maintained by the LIHEAP Clearinghouse, a program of the US Department of Health and Human Services, Administration for Children and Families. It is not affiliated with the Campaign for Home Energy Assistance.

 

Pennsylvania

LIHEAP: Fighting Poverty in Pennsylvania

LIHEAP FY 2014 Funding
$203,071,386

LIHEAP Income Eligibility Level
150% Federal Poverty Guidelines

 

LIHEAP FY 2013 Benefit
Heating: $100 minimum, $1,000 maximum
Crisis: $25 minimum, $400 maximum

LIHEAP Households Served
Heating: 391,461
(Estimate for FY 2013)

 

LIHEAP Program Dates
Heating: November 4 – April 18
Crisis: January 2 – April 18

 

 

Pennsylvania Utilities with Low-Income Rate Assistance

Pennsylvania’s major gas and electric utilities are required to provide Customer Assistance Programs (CAPs), which generally provide a percentage of bill plan or a percentage of income payment plan, wherein low-income customers’ utility payments are based upon their incomes and/or utility bills. Some programs include utility arrearage forgiveness; others provide flat rate discounts or bill credits. Under electric and gas restructuring legislation all electric and gas utilities are required to offer universal service programs, to include CAPs, and to continue pre-restructuring low-income programs.

 

Pennsylvania Utilities with Low-Income Energy Efficiency Resources

Mandated by a 1987 PUC order, the Low-Income Usage Reduction Program (LIURP) was renewed in 1992 through 1996, and continued under universal service provisions of electric and gas utility restructuring legislation. The state’s 15 major gas and electric utilities participate in LIURP with a pre-restructuring funding level of about 2/10 of one percent of each utility’s total revenues. LIURP includes an education component that addresses energy savings, regular bill payment behavior and provides application assistance.

 

Allegheny Power
Call 1-800-207-1250 or TDD 1-800-955-9445.
CAP: Reduced monthly payment based on a percentage of the household’s income. If customer is faithful to the plan, arrearages are reduced. Waived late payment charges. Eligibility: 150%, or below, federal poverty guidelines.
LIURP: Emphasis on baseload electric measures; lighting; heating system, water heater, and refrigerator replacement.

 

Columbia Gas of Pennsylvania
1-800-537-7431
CAP: Affordable payment plans for customers with low incomes and long-term bill payment problems. Eligibility: 150%, or below, federal poverty guidelines.
Warm Choice: A free weatherization program that first identifies an energy picture of your home and then takes action to seal up areas where heat escapes. This free program is designed for customers with low incomes and high gas usage.
Emergency Repair Fund: Offers financial assistance for the repair or replacement of natural gas furnaces, water heaters, service & house lines and space heaters serving as the primary heat source for a residential dwelling. This program is designed to address emergency situations that involve unsafe service conditions for residential heat customers with low incomes, who own and are living in their home.

 

Duquesne Light
Customer Assistance Program (CAP): Payment reduction based on percentage of household income and arrearage forgiveness. More information is available on Duquesne’s website. To apply, call 1-888-393-7600 and a Duquesne Light representative will provide the name and telephone number of the CAP agency nearest you.
Smart Comfort: Energy audit, free weatherization measures, energy education and services and measures to reduce your electric use and lower your monthly bill. 1. Call Smart Comfort at 1-866-282-3147. When you call, please have the following information available: your 13-digit Duquesne Light account number (upper right on bill); monthly and/or yearly income of all household members and; the phone number(s) at which you can be reached. More information is available on Duquesne’s website.

 

Equitable Gas of Pennsylvania
Energy Assistance Program (EAP): This affordable monthly payment program permits qualified customers to pay a portion of their household income for gas service. Equitable also provides information on conservation techniques. Call 1-877-577-8735 for more information.
LIURP: Installation of various energy conservation measures including: attic insulation, sidewall insulation, heating equipment repair, air sealing, etc. Eligibility: EAP income guidelines, higher than average gas usage and a balance exceeding $750. Customers may own or rent their home; however, if renting, the landlord must provide written approval. Call 1-800-400-WARM (9276).

 

Met-Ed
CAP: CAP offers a reduced bill that is based on a percentage of income, and debt forgiveness. Eligibility: at or below 150% federal poverty guidelines. Call 1-800-545-7741.
WARM Program: Met-Ed partners with community-based organizations and energy conservation contractors who perform energy-saving home improvements and energy education for customers. Eligibility: electric heat or electric water heat, or an average electric bill of about $55 a month. Call 1-800-207-9276

 

National Fuel Gas
Low Income Rate Assistance (LIRA): If you meet the eligibility requirements, you can receive a discount between 10% – 70% off of the regular residential rate determined by household size and income. You can also receive matching debt forgiveness for timely bill payments up to 24 months. Call 1-800-365-3234 for more information.
LIURP: Full weatherization conservation treatments and heating system and water heater replacement. LIURP includes an education component that addresses energy savings, regular bill payment behavior and provides application assistance. LIURP includes an education component that addresses energy savings, regular bill payment behavior and provides application assistance. For more information call 814-871-8200 in the Erie area and 1-800-365-3234 in other areas.

 

PECO
1-800-774-7040
CAP Rate: A discounted residential tariff rate for low-income customers within the PECO service territory. There are four discounted rates available to electric and gas customers. The percentage of discount is based on the gross household income of the customer.
LIURP: Through the program, weatherization measures are installed in your home and you receive conservation education. The program is free of charge. Call 1-800-675-0222.

 

Penelec
CAP: Reduced monthly payment and arrearage forgiveness. Eligibility: at or below 150% of federal poverty guidelines. Call 1-800-545-7741.
Warm Program: Penelec partners with community-based organizations and energy conservation contractors who perform energy-saving home improvements and energy education for customers. Eligibility: electric heat or electric water heat, or an average electric bill of about $55 a month. Call 1-800-207-9276.

 

Penn Power
1-800-720-3600
CAP: Participating CAP customers are placed on a payment plan that requires a regular monthly payment based on a discounted rate. Eligibility: at or below 150% of federal poverty guidelines.
WARM Program: Free home energy education and weatherization assistance to help eligible low-income customers.

 

Pennsylvania Power & Light (PPL)
Payment Assistance
OnTrack: A special payment plan that offers reduced monthly payments, protection from shutoffs and debt forgiveness. Administered by local agencies. Call 1-800-358-6623.
WRAP: Customers may qualify for energy education, energy-efficient appliances and home weatherization services such as insulation and caulking. WRAP is administered by local agencies. Call 1-888-232-6302.

 

Peoples Natural Gas
CAP: Participants make affordable payments to maintain gas service by paying between 8 and 10 percent of their total monthly before tax household income each month. If you have received a LIHEAP grant, you may be automatically eligible to participate in CAP. Call 1-800-400-WARM (9276) for more information and to see if you qualify.
LIURP: Based on income and energy usage, customers may be eligible to receive heating system retrofits, weather-stripping, caulking, insulation and other energy-saving measures. Call 1-800-764-0111 for more information.

 

Philadelphia Gas Works
Customer Responsibility Program: Reduced monthly billing for qualifying customers. Apply by mail or at a PGW Customer Service center year-round. Call 215-684-6100.
Conservation Works: Services may include: diagnostic audit, energy education, energy-related home repair, thermostat with automatic clock, blower door guided shell tightening, water-heater wrap and pipe insulation, furnace filters or radiator reflectors, hot water conservation devices (if hot water heater is gas-fueled) and roof insulation. Must be enrolled in the Customer Responsibility Program.

 

TW Phillips Gas & Oil Co.
Energy Help Fund: The program includes benefits such as rate discounts and opportunities to reduce past due balances as timely monthly payments are made. To be eligible, household income must be at or below 150% of the Federal Poverty Level. Call 1-800-222-5101.

 

UGI Central Penn Gas (formerly PPL Gas)
Customer Assistance Program (CAP): The CAP offers a monthly payment based on a percentage of your household gross income, household size and usage at the property. In most cases, this program will help make UGI bills more affordable. When CAP bills are paid on or before the due date, the difference between the amount billed and the actual amount used may be forgiven. Call 1-800-844-9276.
LIURP: Free weatherization to qualifying low income residential customers. This could include insulation, thermal improvements of doors and/or windows, infiltration reduction, an energy efficient appliance, and high efficiency lighting. Call 1-800-844-9276.

 

UGI Penn Natural Gas
Customer Assistance Program (CAP): The CAP offers a monthly payment based on a percentage of your household gross income, household size and usage at the property. In most cases, this program will help make UGI bills more affordable. When CAP bills are paid on or before the due date, the difference between the amount billed and the actual amount used may be forgiven. Call 1-800-844-9276.
LIURP: Free weatherization to qualifying low income residential customers. This could include insulation, thermal improvements of doors and/or windows, infiltration reduction, an energy efficient appliance, and high efficiency lighting. Call 1-800-844-9276.

 

UGI Utilities Inc. – Electric Division
Customer Assistance Program (CAP): The CAP offers a monthly payment based on a percentage of your household gross income, household size and usage at the property. In most cases, this program will help make UGI bills more affordable. When CAP bills are paid on or before the due date, the difference between the amount billed and the actual amount used may be forgiven. Call 1-800-844-9276.
LIURP: Free weatherization to qualifying low income residential customers. This could include insulation, thermal improvements of doors and/or windows, infiltration reduction, an energy efficient appliance, and high efficiency lighting. Call 1-800-844-9276.

 

UGI Utilities Inc. – Gas Division
Customer Assistance Program (CAP): The CAP offers a monthly payment based on a percentage of your household gross income, household size and usage at the property. In most cases, this program will help make UGI bills more affordable. When CAP bills are paid on or before the due date, the difference between the amount billed and the actual amount used may be forgiven. Call 1-800-844-9276.
LIURP: Offers free energy conservation measures to high usage, low-income households to help make energy bills more affordable. Possible energy saving measures can include ceiling insulation, floor, duct and hot water pipe insulation, caulking and weather-stripping, gas heater repairs and water flow restrictors. You must be a residential UGI customers at the same address for at least 12 months before you can qualify for these services.

 

State utility resource information provided by the LIHEAP Clearinghouse, a service of the U.S. Department of Heath and Human Services, Administration for Children and Families.

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State LIHEAP Contacts

Public Inquiries: 1-866-857-7095; TDD 1-800-451-5886
Website

LIHEAP Administering Agency Contact
County Assistance Office Contact Information

Weatherization Assistance Program
Local Administering Agency Contacts
Website

Pennsylvania Delegation

House:
District 1 – Robert Brady (D)
District 2 – Chaka Fattah (D)
District 3 – Mike Kelly (R)
District 4 – Scott Perry (R)
District 5 – Glenn W. Thompson (R)
District 6 – Jim Gerlach (R)
District 7 – Pat Meehan (R)
District 8 – Michael G. Fitzpatrick (R)
District 9 – Bill Shuster (R)
District 10 – Tom Marino (R)
District 11 – Lou Barletta (R)
District 12 – Keith Rothfus (R)
District 13 – Allyson Y. Schwartz (D)
District 14 – Mike Doyle (D)
District 15 – Charles W. Dent (R)
District 16 – Joseph R. Pitts (R)
District 17 – Matthew Cartwright (D)
District 18 – Tim Murphy (R)
Senate:
Patrick J. Toomey (R)
Robert P. Casey, Jr. (D)

Pennsylvania State Plan

2014 detailed State Plan

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