Find Help
1-866-674-6327

If you need help finding local energy assistance resources, call the National Energy Assistance Referral hotline toll-free at 1-866-674-6327 or email energyassistance@ncat.org (TTY 1-866-367-6228)



The NEAR hotline is maintained by the LIHEAP Clearinghouse, a program of the US Department of Health and Human Services, Administration for Children and Families. It is not affiliated with the Campaign for Home Energy Assistance.

 

Texas

LIHEAP: Fighting Poverty in Texas

LIHEAP FY 2014 Funding
$128,686,252

LIHEAP Income Eligibility Level
125% Federal Poverty Level

 

LIHEAP FY 2013 Benefit
Heating and cooling: $1,000 maximum

LIHEAP Households Served
Heating: 26,870
Cooling: 165,835
(Estimate for FY 2013)

 

LIHEAP Program Dates
Heating: December – February
Cooling: March – November
Crisis: Year-round

 

 

State LIHEAP Resources

The electric competition law created a System Benefit Fund, part of which is used to help finance energy efficiency programs. The Texas Department of Housing and Community Affairs (TDHCA) will administer energy efficiency programs in coordination with existing weatherization programs. Utilities will develop standard-offer programs to install energy efficiency measures that may include: compact fluorescent light bulb lease-purchase programs, refrigerator and air-conditioner lease-purchase programs, and water-flow restrictors (low-flow shower heads and faucet aerators) provided free of charge. Independent service providers will deliver these services to customers. TDHCA operates partnership programs with: Central Power & Light, El Paso Electric, Entergy, HLP / Reliant, Southwest Public Service, Southwestern Electric Power, Texas Utilities Electric, Texas-New Mexico Power and West Texas Utilities. Locate a local service provider.

 

Texas Utilities with Low-Income Rate Assistance

Austin Energy
CAP DiscountsCustomers on low or fixed incomes who participate in certain state, federal, or local assistance programs may be eligible for electric, water and wastewater waivers and discounts. You may be eligible if you or someone in your household participates in one of these programs:

  • Medicaid Program
  • Supplemental Nutrition Assistance Program (SNAP)
  • Children’s Health Insurance Program (CHIP)
  • Telephone Lifeline Program
  • Travis County Comprehensive Energy Assistance Program (CEAP)
  • Medical Access Program (MAP)
  • Supplemental Security Income (SSI)

Please call 855-319-6630 with any questions you may have about eligibility. To apply, print and fill out the Customer Assistance Discount form, include documentation of participation in one of the above programs, and send to:

City of Austin
Customer Care Contact Center – Customer Assistance Programs
PO Box 142669
Austin, TX 78714-2669

You can also fax your form to 855-319-6629 or call 855-319-6630 to request a form by mail.

 

Central Power & Light
Lite-Up Texas: Effective May through September, low-income customers are eligible for a summer discount. Households currently receiving Food Stamps or Medicaid will automatically be included in the program. Those with total household income of less than 125 percent of federal poverty guidelines may apply by calling 1-866-454-8387. You can fax or email a scanned copy of your program application to the administrator. The toll free fax number is 1-877-215-8018 and the address to email your scanned copy with all the backup information is liteuptexassupport@solixinc.com. More information and applications are available at the PUC website.

 

CPS Energy (San Antonio)
Affordability Discount: Residential customers whose income is at or below 125% of Federal Poverty Guidelines and who meet at least one of the following requirements qualify for a discount on their monthly service availability charge — $6.55 per month for electric customers and $3.15 for gas customers. In addition to meeting Federal Poverty Guidelines, qualified individuals: must be 60 years of age or older; have a disability; use life-sustaining medical equipment; or have pre-school aged children or children in school 18 years or younger; meet Veterans’ Discount qualifications; or have extenuating circumstances determined by CPS Energy or the City of San Antonio. Qualifications for the Affordability Discount are determined by the City’s Department of Community Initiatives. For more information, call 210-353-2222.
Veterans Discount: Military veterans who have significantly decreased abilities to regulate their body’s core temperature because of severe burns received during armed conflict or in combat may receive up to $90 per month off of the electric portion of their CPS Energy bill. This discount will be effective for the months of April through October. For the months of November through March, applicants may apply for the Electric Affordability Discount Program. An applicant may participate in only one electric discount at a time. However, participants may participate in the Affordability Gas Discount while receiving the Veterans’ Discount. Medical confirmation will be required every 12 months for program participation. A medical military facility certification is required to determine eligibility. Customers interested in utilizing this program should print and complete an application and fax it to 210-353-3666. Customers also may call 210-353-4838 to request an enrollment package.

 

El Paso Electric
Low Income RiderEligible customers will not be billed the Residential Service Customer Charge. Eligibility: Food Stamp recipient. Call 915-543-5970.

 

First Choice Power
Lite-Up Texas: Effective May through September, low-income customers are eligible for a summer discount. Households currently receiving Food Stamps or Medicaid will automatically be included in the program. Those with total household income of less than 125 percent of federal poverty guidelines may apply by calling 1-866-454-8387. You can fax or email a scanned copy of your program application to the administrator. The toll free fax number is 1-877-215-8018 and the address to email your scanned copy with all the backup information is liteuptexassupport@solixinc.com. More information and applications are available at the PUC website.
Deposit waivers are available for seniors 62 and older. Contact 866-469-2464.

 

Reliant
Lite-Up Texas: Effective May through September, low-income customers are eligible for a summer discount. Households currently receiving Food Stamps or Medicaid will automatically be included in the program. Those with total household income of less than 125 percent of federal poverty guidelines may apply by calling 1-866-454-8387. You can fax or email a scanned copy of your program application to the administrator. The toll free fax number is 1-877-215-8018 and the address to email your scanned copy with all the backup information is liteuptexassupport@solixinc.com. More information and applications are available at the PUC website.
Reliant has a moratorium on disconnecting electricity service for low-income seniors, critical-care customers and other low-income residential customers who contact Reliant Energy and agree to a payment plan. Call 713-207-7777 or 866-222-7100.
Waived residential customer deposits for senior citizens 65 and older. Call 713-207-7777 or 866-222-7100.
Low Income Deposit (LID) Program: Assists customers in the Centerpoint service territory to pay the deposit for their electricity service. Qualified customers include seniors aged 60-64 (deposit is waived for seniors 65 and above), families with children aged 6 years old or younger and disabled individuals. Call toll free at 866-735-4268 for assistance or contact one of the agencies below:

  • Harris County Social Services 713-696-7900
  • Ft. Bend Social Services 281-342-7300
  • Galveston County Community Action Council 409-762-8418

 

TXU Energy
Lite-Up Texas: Effective May through September, low-income customers are eligible for a summer discount. Households currently receiving Food Stamps or Medicaid will automatically be included in the program. Those with total household income of less than 125 percent of federal poverty guidelines may apply by calling 1-866-454-8387. You can fax or email a scanned copy of your program application to the administrator. The toll free fax number is 1-877-215-8018 and the address to email your scanned copy with all the backup information is liteuptexassupport@solixinc.com. More information and applications are available at the PUC website.

 

West Texas Utilities
Lite-Up Texas: Effective May through September, low-income customers are eligible for a summer discount. Households currently receiving Food Stamps or Medicaid will automatically be included in the program. Those with total household income of less than 125 percent of federal poverty guidelines may apply by calling 1-866-454-8387. You can fax or email a scanned copy of your program application to the administrator. The toll free fax number is 1-877-215-8018 and the address to email your scanned copy with all the backup information is liteuptexassupport@solixinc.com. More information and applications are available at the PUC website.

 

Texas Utilities with Low-Income Energy Efficiency Resources

Atmos Energy
Keeping the WarmthQualified customers may receive up to $200 worth of caulking, weather-stripping, sealing, insulation and like materials. To enroll in the program, customers can call the company’s Customer Support Center at 1-888-286-6700 or sign up at a local energy assistance agency.

 

Austin Energy
Energy Home ImprovementsAvailable improvements for income-qualified customers include: attic insulation; ductwork sealing and/or repair; door weatherstripping; solar screen installation; window replacements; carbon monoxide and smoke detectors; and minor plumbing improvements. Please call 512-482-5346 for application and questions.

 

State utility resource information provided by the LIHEAP Clearinghouse, a service of the U.S. Department of Heath and Human Services, Administration for Children and Families.

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State LIHEAP Contacts

Public Inquiries: 1-877-399-8939
Website

LIHEAP Administering Agency Contacts
List of Contacts

Weatherization Assistance Program
Local Administering Agency Contacts
Website
1-888-606-8889

Texas Delegation

House:
District 1 – Louie Gohmert (R)
District 2 – Ted Poe (R)
District 3 – Sam Johnson (R)
District 4 – Ralph M. Hall (R)
District 5 – Jeb Hensarling (R)
District 6 – Joe Barton (R)
District 7 – John Culberson (R)
District 8 – Kevin Brady (R)
District 9 – Al Green (D)
District 10 – Michael T. McCaul (R)
District 11 – K. Michael Conaway (R)
District 12 – Kay Granger (R)
District 13 – Mac Thornberry (R)
District 14 – Randy Weber (R)
District 15 – Rubén Hinojosa (D)
District 16 – Beto O’Rourke (D)
District 17 – Bill Flores (R)
District 18 – Sheila Jackson Lee (D)
District 19 – Randy Neugebauer (R)
District 20 – Joaquin Castro (D)
District 21 – Lamar Smith (R)
District 22 – Pete Olson (R)
District 23 – Pete Gallego (D)
District 24 – Kenny Marchant (R)
District 25 – Roger Williams (R)
District 26 – Michael Burgess (R)
District 27 – Blake Farenthold (R)
District 28 – Henry Cuellar (D)
District 29 – Gene Green (D)
District 30 – Eddie Bernice Johnson (D)
District 31 – John Carter (R)
District 32 – Pete Sessions (R)
District 33 – Marc Veasey (R)
District 34 – Filemon Vela (D)
District 35 – Lloyd Doggett (D)
District 36 – Steve Stockman (R)
Senate:
John Cornyn (R)
Ted Cruz (R)

Texas State Plan

2014 detailed State Plan

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